The Board Memo Version: Four Sessions, Four Decisions, One Operating Plan
A concise board memo for executive teams: the four-session operating model, timeline, decisions, governance, and risk controls to move from AI ambiguity to measurable execution.
Organizational models must evolve in response to technological shifts, not merely incorporate new tools.
Realign operating models to govern AI capability, not just cost.
Effective AI integration requires dedicated leadership and structured governance, not an extension of existing IT or product functions.
Strategic decisions for AI initiatives must separate capital allocation from operational spend and prioritize organizational learning.
An operating model defines how an organization converts strategy into execution, specifically detailing decision rights, resource flows, and accountability for AI initiatives.
Risk management for AI necessitates an independent control function, distinct from development, to ensure ethical compliance and operational integrity.
Successful adoption of new technology hinges on continuous, measurable feedback loops that drive iteration and embed new capabilities into core business processes.
Decide whether the AI line item is being audited or invested. The two require different organizational structures.
After 20 years in software development, Norman is both a hands-on leader and defining the new age of AI SDLC for some of the biggest brands in the world — and exploring it with the builders. He writes here about things he is hearing and seeing. All posts are his personal points of view and do not reflect any employer or any customer he has ever had contact with.
The views and opinions expressed in this article are the author’s own and do not represent the positions of any employer, client, or affiliated organization.