The embarrassing default state
In 2026, access friction around AI tooling is not a theory. It is the default state at a remarkable number of organizations that believe they have deployed these tools.
Security reviews that take six weeks. Procurement cycles that approve one vendor and stall the rest for a quarter. IT tickets for API key provisioning that sit unacknowledged for two weeks. Data classification policies written vaguely enough that cautious engineers apply them to everything just to stay out of trouble.
Real example
A director — seven years at a recognizable company, excellent track record — spent three months waiting for an IAM role. The request needed a manager approval, which needed a VP co-sign because the budget code touched production infrastructure. Usage: zero. Would have looked damning in a report.
What to do first
Before you have any performance conversation with a low-usage senior engineer, pull the ticket. Trace the access request. Find where it stopped.
You may find that the person you were about to question has been waiting longer than you have been watching the dashboard. If that is what happened — fix it immediately. Treat it like a production incident. Because it is one.
Then have the awkward conversation about the unblocked senior engineer who is still not using the tools. Not before. The order is not optional.
The fix
If access is the issue, resolve it the same day. Document what created the delay. Fix the process so it does not recur. Then check back in 30 days.