The Customer Product Operating Model

Your product team spends 60% of their time on coordination that agents handle in minutes. Building is no longer the bottleneck, your customer's capacity to receive what you ship is. The operating model that wins is embarrassingly simple: talk to customers, figure out what to build, ship it, make sure it lands.

The Customer Product Operating Model is an operating model where product teams instrument customer behavior, build working POCs instead of specs, and measure success by customer absorption rather than feature velocity.